Seeking support

If you feel that your credit repayments are, or may become, unmanageable, try not to panic. Financial pressure can affect anyone, including those serving, transitioning out of service or supporting a forces household. If you’re finding things difficult, the earlier you seek help, the better.

Before you seek support, take a little time to get prepared. Make a note of what you owe, your account details and your current monthly payments. Write down your income and expenses so you can show what you can realistically afford.

If something has changed, like losing hours at work, a posting move, leaving service, or a big rise in bills, speak with your lender. They might be able to help review your repayment plan. They may offer solutions like lower interest rates, reduced payments, or temporary payment plans.

Lenders are usually open to payment plans or temporary breathing space if you’re honest and upfront. You don’t need to have all the answers, but showing that you’ve thought it through will help. And remember to keep a record of who you spoke to and what was agreed.

If you need more help, there are free support organisations you can turn to. StepChange, Money Helper, National Debtline and Citizens Advice all offer confidential support and can guide you through your options.

There are also organisations that offer specialist support for the armed forces community. These include Royal British Legion, SSAFA Forces Line, Veterans UK, and Forces Mutual. They understand the unique pressures of service life and can offer tailored advice and support.

You don’t have to face debt alone, trusted help is out there.